"Combine Southern Hospitality with free casino games and complete privacy and security, and you get River Belle Online Casino!

Launched in 1997, River Belle has become one of the most well-known and respected casinos in the industry. From our unsurpassed customer service to our state-of-the-art gaming software, it's little wonder that we have welcomed millions of visitors aboard.

As a member of the Interactive Gaming Council ( IGC ), River Belle has adopted their code of conduct. Further to this we are licensed to conduct business by the Government of Gibraltar.

At River Belle Online Casino, you aren't just a Player, you're a Passenger. And we consider our Passengers our greatest asset. Once you step aboard, you can expect complete privacy and security. We make use of the latest 128-bit encryption and firewall technology, and are partners with the most respected e-commerce partners in the industry.

And that's just the beginning. With over 160 realistic, interactive games, online gaming has never been better. River Belle has something for everyone to appreciate, including exciting monthly promotions, an exclusive loyalty program, safe and secure deposit options and 24/7 customer support. With all this on board River Belle, it's no wonder that more and more Passengers are choosing to cruise to winnings with us!"

The Belle Rock Gaming portfolio

Belle Rock Gaming was created in 2004 by the Carmen Media Group when they linked together The Gaming Club Group (consisting of The Gaming Club online casino and poker room, Jackpot City , Showdown and Home Casino) and the River Belle online casino and poker room, Aces High and Lucky Nugget online casino and poker room.

This makes Belle Rock Gaming one of the most experienced gaming operators in the world, with over 10 years expertise in bringing clients the biggest, best and latest games and promotions around.

Each of the Belle Rock Gaming online casinos and online poker rooms has its own individual personality and playing environment. From the hospitality and service of a Mississippi riverboat at River Belle, to Striking Gold at Lucky Nugget Online Casino, and Wild, Wild, Winnings at Showdown, you get to choose the online gaming experience that suits you best! Our Casinos offer you a selection of currencies to play with - $, £, €, and Jackpot City is available in Spanish, German and French.

Best of all, each Belle Rock Gaming online casino and poker room offers enticing sign-up bonuses and monthly promotions, promising you a multitude of ways to play and win!"

There are mostly good responses about River Belle casino on the GPWA forum.

We all know what happens when you get those monthly bonus amounts - you go in an play, have no luck and put more money in. Well today was the exception to that rule and I just want to thank RiverBelle and BelleRock for a wonderful afternoon.

My bonus was only $38. Had alread killed off the bonus money at Lucky Nugget, Aces High, and Jackpot City. Worked it up to a whopping $52 and switched to Spring Break, where the fun began. Hit 5 inner tube guys with a Spring Break symbol ($750). Went on to Belle Rock slot - got five money bags ($776) and free spins ($524). Went to my other favorites, eventually getting free spins at $9 a pop. Biggest win of the day - $4809 on Belle Rock Slot near the end of the afternoon - was on $9 free spins and got 5 river boats in the middle of it.

Managed to get out $5800 and still have $1000 to play with. Thanks again RiverBelle and BelleRock. These have always been my favorite places.
http://www.casinomeister.com/forums/showthread.php?t=7584

A topic about strange behavior of the River Belle casino's sofrware. Not prooved!
http://mb.winneronline.com/showthread.html?t=19190

I can't believe how bad the customer service is at River Belle. I made a deposit through Neteller on the 22nd. It didn't show up in my account, so I sent them an email. I got no response on the 23rd, so I emailed again giving them the NT number from Neteller, again no response. Later on the 23rd I went to the online chat and they said they would look into it. Yesterday, the 25th I still had heard nothing so I emailed again giving all the details.

Here it is the 26th. I still don't have the $600 in my account, and I have not even had the courtesy of an email from them. I expected much more from a casino recommended here. It's not that I think they are dishonest, just they have awful customer service. If I ever get my $600 from them I will definitely take my business somewhere else.
I did see someone elses post about click2pay, but I thought it was some problem with that service. How are other people's experiences with this place?
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I've never thought much of this group. IMO, their customer service is worse than Omni's and Intercasino's, and that's pretty bad, as Omni and Intercasino usually don't answer Emails until you send them two or three inquiries (at least that's been my experience).
Keep after them; they will fix the problem. It's just too bad you have to spend so much time getting problems resolved.
As to the casino being short staffed because of the holidays, that's a bunch of BS. The casino is open 24/7, so all their support and banking elements should be open and staffed 24/7.
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Not to sound redundant, but many casino emails a blocked by spam filters by default. It wouldn't be the first time this happened. Please double check these - I've also PM'd the CSR supervisor as well about this.
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Don't worry, you'll get your $600. It's an honest group. Having said that, I have decided to take (most of) my business elsewhere as well. Reason: slow customer service. I have been a loyal customer of the Belle Rock group in the past 6 months and I've wagered quite a lot. Lately though the customer support has started clogging up. I had a similar experience just before christmas: a Neteller time-out (not the casino's fault per se), got the NT code, was assured they would sort it within 24 hours. They also denied my invitation bonus twice on the grounds that the deposit hadn't been made within the time frame (which was not true at all). I asked the online chat fellow whether calling their phone number would help, and he said no, the procedure is the same.

Eventually I got my credits, and I got my bonus as well, no problem, but it took upwards of 72 hours which is way too long in my opinion. I told them at 48 hours that if they can't speed it up I'm reluctant to employ their services in the future. They weren't impressed. Finally I got an e-mail simply saying that if I decide to keep my real player account after all, I am welcome to claim more bonuses but that I should pay attention to the bonus terms

I have always played according to every single term and rule so I thought this was a bit unnecessary.

So I think although it is an honest group and things eventually work out, to me the idea of spending a large portion of my precious free time dealing with customer support is not very attractive.

Having said that, Belle Rock offers very nice bonuses quite regularly, so I'll probably keep taking those anyway. For my bigger deposits I'll turn to another casino (namely 32red), at least until I'm convinced they've enhanced their cs.
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Well, after spending 10 minutes on the phone with them today, and then waiting 2 hours, I finally received my deposit. They had some story about $600 being more than their deposit limit of $500 and that is why the computer kicked it back. They said this happened when they tried to credit my account on the 25th?! Merry Christmas.
Of course this didn't explain why they never responded to any emails or any of the other questions that sane business people would think of. Anyway, thanks everyone here for your support.
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FLower Girl, I am very happy to hear that you have this lot sorted. I'd be very upset if RB did not sort this out as they are one of my fav places online. I have known the casino from the 'day it was born' (doing my best meatloaf voice!). Can anyone remember the 'old days' when you had to wait TWO WEEKS (standard) for a pay out, and then another week because they had to send it to you, and depending on the local 'mail' you MIGHT get your money in a month?! Just shows how the industry had changed aye! (And of course, how spoilt we became!) Then again, one cannot have expectations if one was not lead to them!!
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8th February 2005
http://www.casinomeister.com/forums/showthread.php?t=6761