" Jackpot City Online Casino is part of Belle Rock Gaming - a super-group of online gaming brands, comprising seven Online Casinos, and three Online Poker Rooms. Belle Rock Gaming was created in 2004 by the Carmen Media Group when they linked together The Gaming Club Group (consisting of The Gaming Club online casino and Poker Room, Jackpot City, Showdown and Home Casino) and the River Belle Online Casino and Poker Room, Aces High and Lucky Nugget Online Casino and Poker Room.

This makes Belle Rock Gaming one of the most experienced gaming operators in the world, with over 10 years expertise in bringing clients the biggest, best and latest games and promotions around.

Who Owns Us
Jackpot City, as part of Belle Rock Gaming, is owned by the Carmen Media Group Limited, a company incorporated and based in Gibraltar. We are proud to operate under one of the very few licenses granted by the Government of Gibraltar.

For more information on Carmen Media, please visit www.carmenmedia.com.
To find out more about our gaming licenses, please visit www.gibraltar.gov.gi.
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Jackpot City Online Casino
While Jackpot City is the Home of the Biggest Jackpots, it's also the home of the biggest entertainment. If you're looking for thrills, excitement, and big winnings, Jackpot City is the place for you!

Bringing the glitz and glamour of Vegas into your home, Jackpot City strives to provide you, the Player, with both an incredible and a rewarding online experience. Which is why we have over 115 adrenalin-packed casino games to offer you, not to mention 13 amazing Progressive Jackpots!

Dedicated to your privacy as a Jackpot City Player, we offer you a range of user-friendly deposit options, made secure by the latest in 128-bit SSL encryption technology. So you can rest assured that all your banking transactions are kept safe, and your personal details private.

Operating under a license granted by the Government of Gibraltar, Jackpot City has adopted the code of conduct of the Interactive Gaming Council (IGC), of which we are a member. Moreover, we are subject to monthly reviews by the independent audit firm, PricewaterhouseCoopers, whose reviews of our payout percentages are published on our website every month, for you to view.

With a 24/7 support center available both telephonically and via e-mail, we are equipped to answer your queries and respond to any suggestions you may have. Making the electrifying casino experience of Jackpot City one that you'll want to share in as often as possible!"

There are mostly good responses about Jackpot city casino on the GPWA forum.

I have been having many problems getting My Bonus from Jackpot City. I play often at Jackpot city and many of there sister Casinos. A few times a month they mail me bonuses. IE:50 for 50 etc.

many times these past few months they are having problems processing my bonus. I am hearing a different story each time I call regarding the bonus. Last month they told me that it is now 4.p.m. my time est and I was suppose to wait until 5 p.m.est before I made my deposit.I explained to her that it is now 5:15 p.m. est and told her she should turn on Cnn international and it would show her that it is not 4.pm. est time here but 5 p.m.

Anyway , it has been one problem after another getting my bonus from Jackpot city that I do not think I will take any more bonuses they mail me much less play there any longer because they seem to be to unorganized.
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Ditto! I have had bonus redemption problems in Jackpot City as well in terms of getting the bonus when promised in there emails.In the past I have had to place several calls at times to get my bonus. I won't take any more of there matching bonuses as I am also tired of getting stupid excuses every time I call. I can relate to the time zone thing, they have given me some real weird responses. What type of computer system are they using, circa 1980 Commodore Vic 20's, hmm. Good luck getting the money. I won't be playing there again for there disorganization and not being helpful when I call.
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I am still waiting for a bonus I was suppose to get many hours ago. When I called Jackpot city again today They act like they really don't care and told me it is a problem on there side and I will have to wait 12 more hours.I spend tons of money playing there casinos.There sister casinos are home casino, showdown casino,gaming club casino,Lucky Nugget and Riverbelle casino.( I did not know that Riverbelle and Lucky Nugget was there sister casino. The woman on the phone told me this.And I have been having problems getting my bonuses at Lucky Nugget as well)
Anyway they do not live up there word as they claim about getting our bonuses on time. these past 2 months Jackpot city has been giving me different stories regarding why I have not gotten my bonus.Until I make call after call for a few days then I eventually get it. I think it is time I avoid these casinos. They are not helpful on the phone at all and they don't seem to care about how they treat there players. The least they could have done is put my bonus in there manually. I no longer trust this casino and will no longer play there. I will continue playing at captain cooks casino.They have always lived up to there word and have been very helpful to me if there ever was a problem.

11th December 2003
http://www.casinomeister.com/forums/showthread.php?t=750

Has anyone played at the Jackpot City casino? Just opened an account there. They have a 50/200 bonus. However, they don't respond to their emails. Or is their CS non-existant?
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Their email service is HORRIBLE!
I emailed about 7 times untill i got an answer.
Hope their phone support is better.
The bonus and the cashouts are good anyhow
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They are good. Re email CS, there are only a couple of MG sites w/good email response. All the rest are terrible, lol.

13-04-2003
http://mb.winneronline.com/showthread.html?t=5558