Security and Privacy

Your security and privacy is of the utmost importance to us. Consequently we go to great lengths to provide you with a safe and confidential online gambling environment.

Havana Club Online Casino utilizes 128-bit SSL (Secure Socket Layer) Digital Encryption to protect your online transactions. This is the same unbreakable technology used by all major banks and financial institutions, so your security and privacy is assured. When you transact with Havana Club, only reputable electronic cash merchants are utilized and your account number and password are required to authorize any transaction.

Havana Club Online Casino guarantees:

• Not to sell, give away, or otherwise communicate your personal or corporate information to any other persons or companies, except as necessary to provide you with the very best in service and products.
• To use your personal data to provide you with information or materials only if you requested it.
• To provide you, the customer, with the opportunity to remove your information from our database, at your request.

Havana Club Online Casino does not endorse Spam. Only registered players and parties that have selected the "Opt In" button on campaigns are placed on our e-mail lists. Furthermore we provide you, the customer, with the opportunity to remove your information from our database, at your request.

Licensing

Havana Club Casino is proud to be a reputable online casino that is licensed by an independent gaming commission, the Kahnawake Gaming Commission in Canada. This means that players are guaranteed that Havana Club Online Casino is regulated and operates fairly and legitimately. Havana Club has met the strict licensing pre-requisites set by the Kahnawake Gaming Commission and has been issued an Interactive Gaming License. This follows a rigorous check by the National Fraud Center. The Kahnawake Gaming Commission employs experts to review Havana Club's software and control systems to ensure fairness, accuracy and reliability. The commission approves Havana Club's equipment and ensures it is financially solvent so that it can meet its ongoing monetary obligations to players. This includes continuous monitoring and regular reviews, so that standards are maintained. Havana Club Casino proudly displays the Commission logo as proof of its accreditation:

Please visit the Kahnawake Gaming Commission web site to find out more about its regulations and requirements.

Fair Play

Most reputable online casinos subscribe to regulatory bodies that act as watchdogs, laying down rules, regulations and best practices. Gaming commissions administer gaming licenses and ensure that their members adhere to their principles. Havana Club Online Casino is licensed by the Kahnawake Gaming Commission, and complies with their regulations and requirements for maintaining a gaming license.

All Havana Club Online Casino gaming activities (including the random number generators embedded in gaming software) and payouts are monitored and reviewed by independent auditors.

Reliable payouts

Every month Havana Club Online Casino publishes special reports stating the payout percentages (the percentage of winnings to wagered amounts) of our games. Independent auditors independently review these payout percentages.

Our Software and Games

Havana Club Casino runs on Microgaming Digital Gaming Systems software. Microgaming is an established and respected supplier of gaming software. It was the first company to develop a fully operational online casino system in 1994 and is s consistently voted 'Best of Online Gaming' by publications. Its leadership position enables it to continually break new ground with original games and state-of-the art technology.

Microgaming is a founder member of the Interactive Gaming Council, which is committed to establishing an industry code of conduct.

Independent auditors perform ongoing reviews of Microgaming payout percentages and review the random-number generator embedded in the software.

Microgaming software includes PlayCheck - a complete transaction history that shows exactly what cards were dealt in Blackjack, where the ball landed in Roulette and how the reels lined up on the slot machines. You can review all your game play, for greater transparency.

The Havana Club Casino software version is the latest available and features Expert Mode. In Expert Mode additional functions are available, including setting a game to run on Autoplay with predetermined strategies set by the Player. Expert mode provides you with more gaming information and allows for more convenient playing.

Fortune Lounge
I played at Royal Vegas last week and won . I cashed out Fri. morning and the money was in my Neteller Sun. afternoon . I was impressed to say the least, since this is the first time I had ever made a cashin at any online casino, and didn't know what to expect. Customer service was also very helpful and courteous. I see a lot of posts about negative experiences people have with some online casinos, and my experience made me feel much more comfortable about playing. Thanks Fortune Lounge
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I think I can top that. I haven't played at any Fortune Lounge Casinos in about 6 months. I deposited at Havana Club last night around 10pm. Cashed out about an hour later and asked to have my winnings flushed, which they did. The money was in my neteller account early this afternoon. So all in all it took less than 14 hours after I requested my withdrawal for it to be in my account.
- 4th July 2005 http://www.casinomeister.com/forums/online-casinos/8773-fortune-lounge.html

Fortune Lounge - Not impressed
Well, i just had one of the most embarassing days I've had at home in a long time. I won't go into the details but it was triggerred by a promotional letter from Fortune Lounge arriving through the post. Plastered on the front was a "7 Sultans Casino" logo and stamp - unfortunately i wasn't first to the post yesterday but that's the end of any Fortune Lounge casino gaming i ever do thats for sure. Maybe everyone else is proud to let the world they know they gamble at online casinos - but me? Nope.
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Hey! I got a letter from FL - completely plain on the outside.
They're listening! {thumbsup}
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I also got one in a plain envelope with an innocuous return address, Satra Technology Centre, Kettering.
- http://www.casinomeister.com/forums/online-casinos/5759-fortune-lounge-not-impressed.html

I would like to play with just my money....
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the worst bonus I would ever take is 20% offered by Fortune Lounge.
those 10% by Havana club always goes to recycle bin
*about a bonus for using an alternative payment method
- http://www.casinomeister.com/forums/online-casinos/5277-i-would-like-play-just-my-money-2.html