Below is the email I sent their support after having my deposit (made for fun purposes) denied.. I contacted live help who gave me the answer that my deposit of ?50 was subject to wagering reqs of a bonus I claimed after I requested a withdrawal, what's your take on it? ...
Now, I believe my original deposit should be paid back to me, it has the same standing as the deposit made a few days before of ?40. ie. it was deposited and withdrawal requested before any bonus claim. The 2nd withdrawal of ?40.50 was requested before I got the email from CR saying my account had been unlocked so my account went down to ?0.00 then I had the bonus stuck in. Which I assumed would exclusively carry the wagering terms for the original ?250 + this bonus, hence the 500x15.
Am I in the wrong or do I deserve the deposit? Yes it was on the same day, but at the time of withdrawal I had no idea the bonus was available, and as the CR emails are automatic it's not like there was a large delay between it being available and me being told, plus my emails are regularly checked.
...
I also agree that if you initiated a withdrawal prior to accepting the bonus, the withdrawal should be allowed. However, it they told you the bonus was linked to this deposit, then withdrawing the bonus and accepting the bonus won't work.
In any case, I am suspicious of this group. The Casino Rewards group is a rogue group. They apply bonus terms retroactivly and the problem has been continuing. This is a group to avoid.
The casinos making up this group were Blackjack Ballroom, Golden Tiger, Yukon Gold, Lucky Emperor, Strike It Lucky, Virtual City, and Zodiac. I believe this list is accurate.
There is a long thread about this group at WOL. I think Jetset has assisted players but I am not sure the group is rehabililitated.
IMHO,
Stanford.
...
What this rogue group has been doing lately is adding wagering requirements from old bonuses that a player may have claimed and applying them to new deposits. This is how it goes:
Their old sign up terms used to be 3 times deposit and bonus, it has now been changed to 15 times. They now have decided to add wagering requirements from when the bonuses where 3 times to 15 times thus if you have wagered 3 times from a year ago and cashed out, they now add another 12 times to any new deposit and bonus accepted plus the current 15 times.
So to summerize it seems to work like this: Sign up under the old sign up bonus, 100 for 50 wager 450$, wager the 450$ and cash out. Recieve an existing player bonus for say 100 for 50 wager 2250, but they also expect you to wager an extra 1800$ from the sign up bonus a year ago. This is by far the stupidest and most absurd thing I have ever heard of and the reason why I have removed all of their casinos from my websites.
Golden Tiger and its sister sites (Virtual City, Blackjack Ballroom, Strike it Lucky, Yukon Gold, Zodiac, Lucky Emperor and Golden Tiger Poker) are a disgrace to this industry, their support is clueless and have been demonstrating rogue behavoir since their inception. I advise all players to avoid these casinos, there are far to many good MG's out there to waste your time at these places.
BTW, a funny side note, they dont include autoplay action as contributing to wagering requirements to their bonuses, why even have the autoplay feature then? duh
...
To add another point of view, I played this group a couple of months ago when the WR was something like 15 times. Of the ones that I have played, they did not give me any trouble.
August 2004
http://www.casinomeister.com/forums/showthread.php?t=5020
Casino Meister has placed this group on the non recommended list. The issue is Casino Rewards bonus terms. Casino Rewards does not allow the use of autoplay when meeting the required wagering. The denial of the functionality built into the game itself is viewed as an unfair bonus term and one easily missed by players.
...
http://mb.winneronline.com/showthread.html?t=17886
